American Council of the Blind: Get Up & get Moving: A Call for Leveraging Technology to Improve Health and Wellness
DESCRIPTIONThe COVID-19 pandemic has demonstrated the global challenges that technology can experience when pushed to the limits. This realty check has not only been disproportionately burdensome for individuals who are blind and visually impaired, but it has also exposed the pre-existing barriers that have harmed the physical, social, and psychological well-being within this community over the years. Join the American Council of the Blind for an empowering panel on how technology can break down barriers to a full and enriched life, and how we can all get up and get moving toward full equality in the health and wellness arena.
- Clark Rachfal, ACB Director of Advocacy
- Eric Bridges, ACB Executive Director
- Brian Charlson, ACB member
- Jeff Bishop, Microsoft Program Manager on the Windows Accessibility team
Joshua Flewellen, Agent Analyst, Aira
- Be Birchall, Senior Software Engineer, Peloton Interactive
ROBERT FRAWLEY: Hello and welcome to Get Up and Get Moving– a Call for Leveraging Technology to Improve Health and Wellness. My name is Robert Frawley, and on behalf of Sight Tech Global, I am so excited to have you join us today. In this 30-minute breakout session hosted by the American Council of the Blind, you’ll hear from Clark Rachfal, director of advocacy at ACB, and that’s short for American Council of the Blind; Eric Bridges, executive Director at ACB; Brian Charleson, ACB member; Jeff Bishop, ACB board member; Joshua Fuellen, agent manager at Aira; and Be Birchal, senior software engineer at Peloton.
Before we begin, a couple of housekeeping items. The session is being recorded and will be available post event. Towards the end of the session, we will have time for Q&A. When we enter that time, please use the Raise My Hand feature found in the panelists panel. For those using a screen reader, the keyboard shortcuts to raise your hand and lower your hand are option while on Mac and Alt while on PC. Our host will then call upon you, and you can unmute yourself and ask your question. With that being said, please take it away, Eric Bridges.
ERIC BRIDGES: Well, thank you very much, and good morning or good afternoon, good evening, wherever you may be. Again, my name is Eric Bridges, and I’m the executive director of the American Council of the Blind, and I’m very pleased to be able to present what I hope will be an interesting and informative panel this morning. We, the American Council of the Blind, is based in Alexandria, Virginia, just outside of Washington, D.C. And with me this morning is Clark Rachfal. Good morning, Clark.
CLARK ROCKFALL: Morning, Eric.
ERIC BRIDGES: As well as Brian Charleson in Massachusetts, who happens to be the president of our Massachusetts affiliate, the Bay State Council of the Blind. Good morning, Brian.
BRIAN CHARLESON: Morning there.
ERIC BRIDGES: Be Birchal with Peloton Interactive. Good morning, Be.
BE BIRCHAL: Hi.
ERIC BRIDGES: Jeff Bishop who is ACB board member, but also chairs our information access committee. Good morning, Jeff.
JEFF BISHOP: Good morning, Eric.
ROBERT FRAWLEY: And I believe we– and Joshua Fluellen– oh, my goodness– from Aira. Good morning, Josh.
JOSHUA FLUELLEN: [INAUDIBLE].
ERIC BRIDGES: Sorry. [LAUGHING] I have so many friends named Josh. My apologies, Joshua. Well, we’re here to talk about health and wellness, and wow, what a year it has been for the world with regard to health and wellness. Obviously, the pandemic has had a significant impact on individuals’ mobility being out in the world. It has had an even more severe impact on our community given the six-feet social distancing challenges, as well as the fact that, quite frankly, many in the blind and visually impaired community have pre-existing conditions that would make them, make folks more likely to contract this virus, and when contracting it, could really exacerbate other issues.
So it has been a challenge for our community. One of the comorbidity issues that we face and have faced for many years is diabetes. Diabetes is a huge challenge that is faced by not just the blind community but by the world. Society in general. The World Health Organization estimates that 1 out of 10 individuals has diabetes. 33 million individuals in the US alone have diabetes, and a third of them are dealing with the very early effects of diabetic retinopathy. And diabetic retinopathy today is the leading cause of blindness in working-age adults in this country.
So it is– these are very real problems. The pandemic has further illuminated some of these challenges, as well as how do we get up and get moving? That’s been a challenge since before the pandemic, it’s now a challenge, and it will be afterward. I’m very thankful to have representatives here that have worked and are working with the American Council of the Blind and the blind community to assist in ways through making their products accessible and/or providing a very useful service to the day-to-day lives of people who are blind.
So why don’t we get into this since we’ve got several folks that have what I would consider to be really interesting information as well as stories to tell? We’ve got Peloton and Aira from the more corporate product and service side. We’ve got Jeff and Brian, who are the consumer or customer, living, having the lived experience of being blind, and also having lived with diabetes. And then Clark, who will talk a lot about the collaborative nature of the American Council of the Blind and what we’ve done with Peloton, Aira, and other organizations, and what we want to do. So let’s get started.
Be, good morning again. We have for years, I think it’s easy to say, have struggled with equal access to fitness and exercise equipment. Question for you. What brought Peloton to the table or to the place where you all became interested in making the user interface for your bikes accessible to our community?
BE BIRCHAL: Yeah, that’s a great question. It really came from the community itself. We’d hear from members, so people who had own a Peloton bike who were blind or had low vision and who really loved the bike. It gave them a way to cycle where they couldn’t cycle safely previously. It also just provided a home fitness option for them. And they really loved the bike experience.
And we’d hear from a number of these members. And the bike, for people who aren’t familiar with it, is a home fitness option. It brings the studio cycling experience, studio spin experience, to the home. And it has an immersive experience through a touch screen.
So the touch screen, of course, would be hard for somebody to access if they couldn’t see it or couldn’t see it well. And so in order just to get into the class, these blind or low-vision members had to rely on the help of somebody else. So they sometimes have a household member. Perhaps the household member would have been the one who’d initially purchased the bike. Then they would find they really liked it. But they’d need to get a household member to help them.
Or it’s a nice coincidence that we have someone from Aira here. Aira and Be My Eyes were also services that people would use, and they’d really appreciate being able to use that. But what we’d hear from them is they really wish they could just get into that class independently. So that was really the motivation for this project. And the reason it mattered so much to us is because it ties back into our foundational values about putting members first.
And these aren’t things– all companies have these values that they say, but I think people really believe these and try to draw out the consequences of them. So we really care about putting members first. We care about having an inclusive community and helping people to be the best version of themselves.
ERIC BRIDGES: Outstanding. And what has the feedback been like from the community, and how has it been to engage and work with the community? Not just on this initial stuff, but it’s my understanding that you all are looking ahead as well for future releases for different things as well.
BE BIRCHAL: Yeah. Yeah, that’s right. That’s actually been very rewarding. Personally, it’s been one of the most fun parts of working on this project. It’s been extremely valuable. So the initial motivation. as I said, came from the community. And it’s been important to collaborate with the community at every step of the process.
So we gathered input from community members, also including the American Council of the Blind. We talked to Clark. Clark was really helpful. Clark, who is on this call, was really helpful in giving us some input. Another group, Foundation Fighting Blindness, we talked to some members there. And we made a decision to release the screen reader as quickly as we could so that we could continue to gather feedback to inform refinements to the project.
So we released it relatively recently, back in July. And then we had a usability study immediately after that that we collaborated with accessibilities– an external accessibility specialist, [? DQ. ?] They were really great to work with if anyone else is looking for somebody to collaborate with. And they helped us design a usability study, which also had its very interesting challenges in the COVID area, because normally, you’d bring people in-house to test, but we had to do all this remotely. And that actually worked out very well.
And we gathered a lot of input on things that people would like to improve. What were the pain points? What did people like the best? And so on. And yeah, the feedback was all extremely rewarding. It was very motivating for our team because we would come directly in contact with people who were just thrilled to have a way to interact with the bike independently. And there were also– people wrote us, reached out and wrote messages, people independent of the study would write in messages to us about how now they truly felt seen, and they really felt like they were part of the community. Yeah. So this has been a very valuable part of the project.
ERIC BRIDGES: Outstanding. Well, it’s been great to partner with you, and we look forward to continuing to work with you into 2021. And thank you again, Be, for being with us this morning.
BE BIRCHAL: Absolutely.
ERIC BRIDGES: Joshua, to you. Would love it if you can talk, number 1, just at a very high level briefly about Aira and what it is for those that may not be aware, but then as well, really kind of the twofold component of being able to assist an individual out in the world with navigation. What that’s been like, in particular during the pandemic. But then also, from a medical standpoint, the use of team viewer and what Aira agents can bring to the table with regard to accessibility for individuals who are maybe dealing with a health portal or other sorts of technological challenges, or maybe even just print documents from their doctor. So again, welcome.
JOSHUA FLUELLEN: Yeah, thanks, Eric. This is, again, Joshua, an agent manager from Aira. So for those of you who are unfamiliar with Aira– and I was going through the participants, and I saw some names that I recognize, people who I’ve gotten to speak with– Aira is a smartphone app that allows you to connect with a live remote agent on-demand at any time, 24/7, who’s able to provide auditory descriptions of whatever your smartphone camera may be pointed at. And so everything from use cases of reading the mail to, like Eric saying, getting out into the world and exploring, which is where our name for our customers comes from, Aira explorers.
Eric, it’s been really interesting how Aira has been able to show up during this pandemic. So much of the information that from the start was being delivered visually from pandemic information on TVs being all visual to diagrams being mailed. You had HOAs that were printing out fliers and passing them around. And when all this information is visual, a part of the community is just not getting that information. You had stores putting up social distancing markings.
And so Aira really became an important tool to provide that visual information that really early on in the pandemic, as everyone tried to get their wits around them and even still now, provide that access to that information. And so one example– right now, Aira is working with Starbucks to test our service inside all of their stores. One thing that they’re really interested in is, how can Aira be a tool to allow social distancing information while in their stores, recognizing that there isn’t really a great way for them to build in that accessibility without having one of their employee partners be an active role in anyone’s visit to that Starbucks.
In the greater health space, Aira has always seen– and I’ve had the opportunity to work first as an agent and now even still as a manager, continue to take calls on a weekly basis and see how our explorer community continues to use Aira for health-related activities. So seeing AI is a great tool for reading a prescription off of a bottle, but the moment it becomes smudged or scratched, the AI can have trouble reading that prescription label, and a pair of eyes are able to better deduce what those scratched letters may be and successfully read that prescription.
I had the pleasure when I was working regularly as an agent, around 6 o’clock every evening, I got the call from the same explorer who needed to read their inaccessible blood glucose monitor. It was always a 45-second call. Never long at all. It was just, hey, here’s a glucose monitor. Read the number. Read the number, and the call ended. And it was wonderful getting to have that split second interaction each day with that person, recognizing how important that visual information was to them.
Eric, you were talking earlier about the use of exercise equipment. And it happens every day that we are helping explorers, less so now that the pandemic has a lot of health fitness centers closed, but helping them to read those displays on fitness equipment, be it an elliptical or a treadmill. Help them change the speed of the treadmill. Help tell them how many calories they had burned during that workout session.
The great thing about Aira is it gives you independence on your time. So however your health routine or schedule may change throughout your day, your week, throughout your life, Aira is a tool that you can access without needing to call upon another individual or service. We have explorers who might be in unfamiliar situations, and it’s hard in a pandemic or just when you’re somewhere new to get out and go exercise if you’re unfamiliar with the area that you’re in.
And one thing that Aira always has access to is your GPS location, a map of where you’re at. And paired with the visual information from your camera, we’re able to help explorers navigate the world, be it just the casual stroll through your neighborhood to navigating big downtown city’s intersections and such, or even if you are feeling fit one day and wanting a sighted guide to come along with you for your run.
So the last thing that you had asked about, Eric, was team viewer and health portals. And it’s so interesting because just a couple of days, I was talking to an individual. And one thing that Aira works really hard to do is to partner with other companies and corporations to provide our service to explorers at no cost, recognizing that it is very expensive and it is very labor intensive to build accessibility. Accessibility as a right and access to visual information as a right is worth every penny that’s spent. Aira is kind of an automatic unlock for a lot of places.
But the explorer was remarking how challenging it is to access their virtual health records, as well as get into a lot of the telehealth video portals that have little tiny, tiny bits of inaccessibility. But it only takes that one small piece of inaccessibility that really keeps someone from being able to access. And so Aira is committed to partnering with companies and corporations to help unlock their– help unlock their technology to make it more accessible for the community.
ERIC BRIDGES: Excellent. Yeah, I’ve personally taken advantage of, actually, both ends of Aira this year dealing with health and wellness. Both the navigation component with social distancing, as well as the use of team viewer for health records. So I can vouch for some of the challenges that exist in the health care world trying to independently access one’s own health data. So Joshua, thanks so much for being here this morning.
Jeff and Brian. Jeff Bishop. Actually, the two of you, I’ve known for over a decade and have watched over the last year literal changes in the two of you, and wondering if each of you could sort of share your story in terms of diabetes and how you were able to utilize technology to take back your health. Jeff, why don’t we start with you?
JEFF BISHOP: All right, great. Thank you, Eric. You know, about 20 years ago, I got diagnosed with diabetes. And I went and saw a number of doctors, including a nephrologist. And the nephrologist told me that if I did not change things and get things right, I probably wouldn’t live to see 55. So this has always been something that has been looming over my head for quite a long time. And for years, I’ve been wanting to solve this problem. And I got very, very serious about this the last couple of years and have lost a total of about 130 pounds over the last year.
And what do I devote this to? Well, I devote it to persistence and utilizing technology to assist me in that goal. One of the key things– and I’m sure Brian is going to talk a lot about this, too– but one of the key factors in managing diabetes for me was the invention of the Freestyle Libre system. There have been other systems like dexcom and things like that that were available, but those were and still do not allow you to completely and fully independently check your glucose without having to have sighted assistance, at least with carrying the sensors. And it was as evolutionary as the iPhone was to the blind and visually impaired community to be able to be independent in doing this. So that was phase 1.
Phase 2, the invention of the Apple Watch and the strong health guidance that’s used throughout the Apple ecosystem has played a pivotal role in assisting me in achieving my goals. I now walk between 5 to 7 miles a day, and on the weekends, sometimes a little bit more, and burn between 800 and 1100 calories a day in doing that process.
ERIC BRIDGES: I can vouch for that because it seems like every time I’m on the phone with you, Jeff, you’re walking.
JEFF BISHOP: I am walking everywhere, yes. Yes, I’m like Forrest Gump. He ran, I walk. And so I did that along with some other medical interventions to be able to assist me in obtaining this goal. And I’m now at a BMI of– well, it fluctuates a little bit but, about 27 with body fat percentage of 26%, which is almost in perfect range of being ideal health. So I’ve got a little bit more to go, but I’m on that journey.
And I think that the great thing about the Apple Watch is it really, first of all, motivates you in pushing you forward to be able to want to achieve more and to really also compete with others in a friendly and fun way that people that you know. And they can motivate you and send you messages. And not only that, but you get direct access to lots of health data in a very accessible and inclusive way. And including even lab results, where you can actually download lab results from your doctor directly on the iPhone and view them in an accessible way.
So this has been just a life changing thing for me. And it’s not just a whim. It’s now a lifestyle for me. And I’m really, really enjoying it. But I’ll end by saying this. That my approach is not necessarily the approach that’s right for everyone. So each and every person needs to evaluate what is right for him or her. The goal is to get out and do something. That’s what’s really most important.
ERIC BRIDGES: Yes. Absolutely. And in point of fact, the National Eye Institute states that 95% of diabetes cases can be eliminated by the individual just managing their own health well, right? So that is something that getting out and doing something, as you said, is just– it’s so important. And being able to monitor your progress.
JEFF BISHOP: Yeah. Yeah, and if you do it right and if you really are persistent at it, I’m now off all diabetes medication and now have an A1C of 5.2, which is within the normal range without any medication. So I’m pretty proud of that, too.
ERIC BRIDGES: Yeah. Well, thank you, Jeff. Brian, why don’t you talk a little bit about your history and dealing with diabetes? But I’m also interested in hearing where the gaps exist still in being able to manage one’s own health who is either blind or visually impaired. Welcome, Brian.
BRIAN CHARLESON: Thank you. I have to say that my diabetes certainly hasn’t been as long or as abrupt, if you will, as Jeff’s. But about seven years ago, I was diagnosed with type 2 diabetes during a regular annual physical. And my health care system said, well, because you’re blind and normally what we do is we provide a glucose monitor device to every patient who is diagnosed like this, and we know you can’t use that device, we’re going to accommodate you by inviting you to come visit us twice a day for the rest of your life so that we can take your glucose levels.
And at the time, because I worked for a blindness agency, I already knew quite a bit about what technologies were available for a blind person, so I made a real point of insisting that my health care provider do some exploration on my behalf to teach themselves for this because I happen to live in Watertown, Massachusetts, which is the home of the Perkins School for the Blind. So we actually have quite a large blindness population that would be using this same clinic.
So I nonetheless pushed that and eventually received a talking glucose monitor from them. It had a couple of problems, of course, just like everybody else who likes to stick themselves two or three times a day. But the bigger issue was lining up that little drop of blood with that test strip in a way that wouldn’t make the result inaccurate.
It was a number of years later that I came across the Freelance Libre device and couldn’t be happier in how that affected the management of my diabetes. I was able to bring myself down from being insulin dependent to not needing to use insulin any longer. I was able to lose 75 pounds just because I was paying attention to what I ate and how it affected my blood sugar.
–just before or after a meal. It’s something I did casually throughout the day. I also added to that the use of CVS Caremark, who labels my medication for me in Braille through that service. So all of the medications that are used in combination I’m fully managing. The ordering of it. The knowing that I’m taking the right dose at the right time and doing all of my re-prescriptions and those kinds of things. All doing that independently.
And independent is part of it, but the other part of it is private. So much of a blind person’s health management has been something that happens in the waiting room of the doctor’s office. Filling out forms. Waiting for somebody to tell you the next thing that you need to do, and doing it orally so that other people in the waiting room can hear it. I have a talking scale that I get on a regular basis. But before I even step on that scale, I turn on the shower, I turn on the sink, I flush the toilet, and step on it.
Nobody else in the neighborhood can hear my talking scale announce the good news of the day. This past year, I did the other way around. I opened the door and opened the window so everybody could hear. But it tells you that it’s a matter of privacy. It’s a matter of independence. And it’s also a matter of accuracy in what you get. So much of the technology we used to use was wrong by as much as 10%, which might not seem like much, but when you’re talking about things like are you having a low blood sugar event or not, that matters a great deal.
So I’m in love with the whole idea of this technology. Helping me do this for myself. I use a combination, not a single thing. I do use an iPhone and an Apple Watch. The app that comes along with the Libre is not fully accessible because some of the information it displays is graphical. Thank you, Aira, for being there and available to describe those graphics to me so that I can tell how much of the day I’m in the right range, rather than only knowing what my averages are.
Just a combination of all of these things make a real difference. We’re in a transitional time where technology changes so rapidly that frequently, accessibility is forgotten and bolted on after the fact. That has not been the case with the Libre. That has not been the case with the Apple Watch. It has not been the case with a number of other devices. And some people get back on that bandwagon or bicycle rather quickly.
I’m still keeping my old treadmill alive with baling wire and chewing gum because it has real buttons and not a screen. It’s a solo activity and not one of the interactive activities, but I hope that the Peloton is under this year’s Christmas tree.
ERIC BRIDGES: Right on.
JEFF BISHOP: Hey, Eric?
ERIC BRIDGES: Yes?
JEFF BISHOP: I wanted to just mention here that while we’ve seen a lot of invention here in technology that is assisting people to be able to achieve more and be able to get great goals achieved, we have a long way to go here. We have pumps that are not accessible. We have the meter that ships with the Freestyle Libre is not accessible. So there is urgent need by the health industry to step up their game and do more to make all things accessible so that people don’t have to buy $1,000 iPhones or $800 Android phones to be able to achieve health.
Health should be a given right for everyone, and an accessible one. And so we as advocates need to be continuing to push the health industry and the makers of these devices, but these makers of these devices need to step up and do the right thing.
ERIC BRIDGES: You’re absolutely right, they do.
BRIAN CHARLESON: It’s not always the devices. Sometimes, it’s the system itself. You shouldn’t have to have somebody in a doctor’s office come out and sit down and say, let me help you fill out this form. First, have you had any sexually transmitted diseases? Privacy really matters. It’s a human interface as much as it is a technology interface.
ERIC BRIDGES: That’s right.
BRIAN CHARLESON: That’s also true for the insurance industry. While I use the Libre, it costs me $70 a month because my insurance carrier refuses to pay for it. Because I am no longer insulin dependent, they penalize me by saying they won’t pay for it. So we have a long way to go in a variety of different ways. I say it’s never been a better time to be a blind person, but we are not by any means through the red zone.
ERIC BRIDGES: No, we’re not. There are still significant gaps. And my challenge that I’m throwing down here is for the health and fitness, as well as health care industry, to come and work with us the American Council of the Blind, to ensure that the delivery of their products and services are accessible. And finally, to sort of back clean up here is Clark Rachfal. Clark, why don’t you talk a little bit about the collaborative nature of the organization that we work for, as well as some of the successes that we’re experiencing in working with other organizations?
CLARK RACHFAL: Yeah, thank you, Eric, and wow, thank you, Jeff and Brian, for sharing your personal experiences and just with everyone. Kudos to both of you for taking charge of your lives and having the tremendous success that you have. I also want to thank Joshua and Aira for joining us here today. And Be undersold the work that Peloton has been doing a little bit.
And just to brag on how ACB has been able to collaborate with Peloton. Not only is there user interface accessible with the Google TalkBack screen reader, but it’s something that we heard Jeff and Brian talking about. Even when you have accessibility, you may need sighted assistants or Aira to fill in those gaps. Well, the Peloton has created it so that the person who is experiencing vision loss or someone who is blind can launch the screen reader independently.
What a big step and what a great word. Independence. It’s within the mission statement of ACB to provide greater independence for people who are blind and low vision. Collaboration is one of our core values. And again, thank you, Be and Peloton and Joshua and Aira, for collaborating with the ACB and the blindest community to move technology forward, help fill those inaccessible gaps in health and wellness and health and exercise.
And as Jeff and Brian said, there’s still plenty of work to be done. So we’ll continue these efforts collaborating with companies in the exercise and fitness space. But it’s a bigger issue than that. It’s a bigger issue than health care. There are systemic, environmental barriers to people who are blind and people experiencing vision loss. Getting up and getting moving. We’re certainly happy to work with companies and work with government whenever possible. For example, yesterday, the Department of Transportation announced their final service animal policy, which ACB and our members certainly had a hand in helping craft.
But there are also times when the government is not responsive or corporations are not responsive. And we’ve experienced that also this year. The ACB in New York was successful in a lawsuit against the city of New York and bringing accessible pedestrian signals and working through the court system to ensure that the city will provide those so that people with vision loss, people who are blind, don’t have to rely on a sighted companion to safely navigate the streets of their neighborhood or their way to and from work.
We’ve seen public transit systems stressed here during the pandemic. I’m sure that will continue going forward. So we’ll continue to collaborate with companies, whether it’s ride share companies, public transit systems, autonomous vehicles, to ensure that people who are blind and low vision can get up, get moving, get to their doctor’s office when needed. And again, do so independently.
Eric, there’s also tremendous opportunity, as we heard, to collaborate, as well as other options when necessary, to ensure, like Joshua was saying, that telehealth services are accessible to people who are blind and low vision. Or that using a service like Aira, ensuring that those systems are WCAG compatible and accessible via screen readers.
We’ve also had a big shift towards tablets and kiosks in the health care industry. And so folks like Brian don’t have to share their personal health information, whether that’s HIPAA information or just personally identifiable information, or, frankly, just information they don’t want the rest of the world to know that they don’t have to shout it at the top of their lungs in a clinic or a lab waiting room. That they can interact with the check-in systems, the registration systems, and access their electronic health records equal to all other patients.
So ACB and our members will still be quite active in this area. We will still engage with corporations and government, and we will use all levers at our disposal to ensure that accessibility is not a bolt-on after the fact, but that the community is consulted, that we can collaborate, and that we can include accessibility and usability from the start and ensure that it’s a priority going forward.
ERIC BRIDGES: Outstanding. Thank you, Clark. I think we might have time for one question. This was a packed panel. Cindy, are there any?
CINDY: Yeah, you do. You have one person that’s had her hand raised the whole time. Before I go to Diane, can I just mentioned really quickly about community events and some of what we’re doing? We have five events every week that take place that are yoga on Mondays and Wednesdays, resistance bands on Tuesdays and Thursdays. And those are done by Leslie Spoon, who is a certified aerobic instructor.
And then we also have Anjali’s fitness who comes in on Saturdays and does kickboxing and other types of events to get people moving. So I just wanted to mention that. And if you’re not a part of our community events, you can join. Certainly just send me an email at firstname.lastname@example.org, and I can put you on our email list. And we send out a daily email each morning with that day’s schedule.
ERIC BRIDGES: And all of that is done through Zoom.
CINDY: I do not know what happened to Diane. She had her hand up. She doesn’t anymore. And I did not put it down. Diane, if you still wanted to ask your question, if you want to raise your hand. Nope, there’s no hands up.
ERIC BRIDGES: All right. Well, thank you, Cindy, and thank you for the community event publicity. That’s been a great form of engagement that we’ve experienced this year with our members in the broader community. Well, hey. Thank you so much for spending some time with us this morning. Learn more about the American Council of the Blind at ACB.org. And get up and get moving. Have a good day.